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- Sydney: Free delivery for orders over $1000. - Metro NSW, VIC, QLD, ACT, SA: Free delivery over $1500. - Metro WA, TAS: Free delivery over $2000.
Refund Policy
Change of Mind Returns
At Austpek Bathrooms, it is important to us that you are happy with your new purchase. In the off chance that you are not, we are happy to offer refunds within 30 days of delivery/pickup.
Return Process
Contact us ataftersales@austpekbathrooms.com.auto initiate the return process
Organise the return of your order, at your own expense, back to us at 415-417 Canterbury Road, Campsie NSW within 30 days of delivery.
Upon return to us, we will examine all returns for quality check and begin processing your return if it is in its original packaging and condition.
If accepted, your refund will be processed within 7 days to your original payment method.
Condition of Change of Mind Returns
Free cancellation only available within 24 hours of placing an order
You must contact us and return the product within 30 days of delivery/accepting the good/s.
20% restocking fees apply, and cost of original delivery will be deducted from the refund.
Product/s must be in their original condition and packaging – including original skid, wrapping and pallet.
Customers are responsible for organising the delivery for returns at their own expense and tracking must be included.
For fragile items, returns must include delivery insurance.
Exclusions for Change of Mind Returns
All customised and speciality manufactured products cannot be returned/exchanged.
Products installed cannot be returned/exchanged.
Exchanges
Exchanges are only accepted within 30 days delivery/pick-up but 20% restocking fee will still be applicable.
Returning Faulty or Damaged Products
In the event that a faulty/damaged product/s is delivered to you, please contact us atinfo@austpekbathrooms.com.auto organise a replacement to be delivered.
For all damaged/faulty products, we must be notified within 24 hours of delivery/acceptance of the good/s and returned back to us within 30 days of delivery/acceptance of the good/s.
Waste and Connector Not Included Optional 40mm WasteAvailable
Domestic Warranty:
15 years warranty on shell
1 year warranty on pump
1 year warranty on jets & fittings
1 year warranty on air system
NOTE: Please Select Which Position You Would Like The Pump to Be Placed (Refer to Image)
Introducing the Broadway Andorra Spa Bath in White, spanning a luxurious 1790mm and featuring customizable jet configurations. Immerse yourself in relaxation with this spacious yet elegant centerpiece. Enjoy peace of mind with a comprehensive warranty 15 years on the shell, 1 year each on the pump, jets & fittings, and air system. Elevate your bathing experience to new heights of comfort and style, transforming your bathroom into a haven of indulgence and tranquility.
Australia Wide Deliveries
Estimated 1-5 business days for order processing and 1-7 business days for delivery.
Free delivery: Over $1000 in metro Sydney, $1500 for metro NSW, VIC, ACT, QLD and SA and orders over $2000 in metro WA and TAS.
Free pickup in Sydney.
All deliveries insured.
BRAND WARRANTY
Click here for warranty
applicable to all Broadway Baths products purchased from Austpek
Bathrooms.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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We do Package Discounts
Complete bathroom renewal? contact us for a package quote!
