BEL BAGNO BRAND WARRANTY

BRAND WARRANTY

PERIOD OF REPLACEMENT PRODUCT WARRANTY (EXCLUDING LABOUR & SPARE PARTS*)

Category	Warranty Period
Toilets	Lifetime Warranty
Seat cover	1 year
Acrylic bathtubs	5 years / 10 years
Solid Surface bathtubs	10 years
Vanities	5 years / 7 years
LED Mirror Cabinets	5 years
LED Mirrors	1 year
Accessories	1 year
Basins	5 years

PARTS COVERED BY WARRANTY:

• Geberit Inlet and Outlet - 12 months replacement warranty
• Geberit button sets and overflow covers - 12 months replacement warranty
• Special finish overflow covers - 12 months replacement warranty
• Link and Flush Pipes - 12 months replacement warranty
• Geberit in-wall cisterns - 36 months replacement warranty
• Geberit button for inwall cisterns (excluding Alpha) - 12 months replacement warranty
• Toilet highes and soft-close mechanisms - 12 months replacement warranty
• Mirror cabinet hinges and soft-close mechanisms - 12 months replacement warranty
• Cabinet soft close hinges Blum - 12 months replacement warranty
• Cabinet soft close hinges and drawer runners - 12 months replacement warranty
• *If flushing cleaners or chemical additives are used in the cistern, all warranties will be void.

We will rectify free of charge for parts within these periods, any fault due to a defect in materials appearing within the applicable warranty period subject to the conditions set out below.

 

We will rectify free of charge for parts within these periods, any fault due to a defect in materials appearing within the applicable warranty period subject to the conditions set out below.

AUSTRALIAN CONSUMER LAW GUARANTEE

“Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

EXCLUSIONS

To the fullest extent permitted by law, Bel Bagno Australia excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. Bel Bagno Australia will not be liable to bear the expense of claiming the warranty (i.e. time off work, postage, etc).

HOW TO MAKE A WARRANTY CLAIM

For all warranty queries customers are to contact the branch where the product was purchased. These details can be found on your purchase invoice.

1. In all cases customers must provide an original purchase receipt (a copy will not be accepted) as PROOF OF PURCHASE, and installer’s details including ‘license’ number and confirmation of the water pressure if the warranty claim is in relation to the cistern internals. Without this information we will be unable to process the warranty claim.

2. Provide details of the model, finish and nature of the problem to enable the identification and rectification of any fault.

3. Provide detailed photos of the defect.

4. We will then assess your claim to determine the nature of the issue, and whether you are entitled to a replacement under the warranty.

Submit the warranty form on our website. Please do not bring the item back to us as we will not replace it without the warranty claim. You will be required to leave the product in place until we contact you with further instructions or details as warranty is void if the item is uninstalled without the manufacturer’s permission. We will get back to you within3 business days to solve your matter.

Claims for damage made a week after receiving the items will not be accepted. Claims made for charges other than the item will not be accepted, including plumbing charges and postage fee.

WARRANTY CONDITIONS