DECINA BRAND WARRANTY

BRAND WARRANTY

 

WARRANTIES

Please note: Installation is acceptance of goods. If product is incorrect or damaged, Decina must be notified in writing before installation takes place. Decina cannot offer warranty/replacement of products after the product has been installed.

Decina offers a comprehensive extended warranty on all products. Decina’s warranty applies only to defects which have arisen through faulty workmanship or materials.

• Proof of purchase is necessary to claim

• The warranty only applies to the original owner and is not transferable

• Decina will not be liable if products have been altered or modified by external parties

• Decina will not be liable if products are not installed in accordance with Decina’s installation instructions

• Decina will not be liable if products are not installed by a qualified trades person

• Decina will not be liable if products are damaged through misuse, accidents, neglect or harsh environmental conditions

• The warranty excludes damages discovered after installation

• All goods should be checked for faults or damage within 48 hours of being received. Claims must be lodged with photographic evidence, within 48 hours of receipts of goods.

Decina’s warranty liability covers replacement product or credit to equal value of the purchase and EXCLUDES any consequential damage occurring from the products application or use. It is the installer’s responsibility to remove and replace the product; a contribution may be given of up to $500 including GST upon receiving detailed quotation.

Exclusions include to the fullest extent permitted by law. Decina excludes all liability for damage or injury to any person, damage to any property, any indirect consequential or other loss or damage.

 

WARRANTY PERIODS

Decina offers the following comprehensive warranties from the date of purchase on all relevant products materials and manufacturing. Decina pride ourselves on supplying products of a high standard.

The following extended warranties include domestic use installations (private dwellings, rental accommodation & retirement villages) and limited to commercial use installations (hotels, restaurants, hospitals, healthcare facilities & public amenities).

Category
Warranty Period
BASINS
Basins (premium vitreous china)
  • 10 years replacement product or parts/1 year parts & labour
Plug & Waste (replacement only)
  • 1 year
Overflow Rings (replacement only)
  • 1 year
BATHS & SPA BATHS
Decina-manufactured Acrylic Inset Baths & Shower Baths (excel free standing spa baths)
  • 15 years replacement product or parts/1 year parts & labour
EZI Frames/Base Support Frames/EZI Feet
  • 15 years replacement product or parts/1 year parts & labour
Freestanding Baths
  • 10 years replacement product or parts/1 year parts & labour
Spa Bath Shells & Pipe-Work
  • 10 years replacement product or parts/1 year parts & labour
Pressed Metal Baths
  • 5 years replacement products or parts/1 year parts & labour
Spa Bath Pump
  • 5 years replacement product or parts/1 year parts & labour
Spa Bath Jets/Fittings
  • 5 years replacement product or parts/1 year parts & labour
Bath Wastes & Overflow Kits
  • 1 year replacement product or parts
Bath Headrests
  • 1 year replacement product or parts
Bath 40mm Pop-Up Removable Waste (WA001)
  • Lifetime replacement product or parts
SHOWER SCREENS/SYSTEMS
Shower Bases
  • 5 years replacement product or parts/1 year parts & labour
Shower Walls
  • 5 years replacement product or parts/1 year parts & labour
Shower Screens/Panels
  • 5 years replacement product or parts/1 year parts & labour
Shower Seals, Rollers & Handles
  • 1 year replacement product or parts
TOWEL WARMERS & ACCESSORIES
HEIRLOOM Accessories (Studio 1, Toledo)
  • 10 years replacement product or parts
HEIRLOOM Towel Warmers (Genesis, Studio 1)
  • 10 years replacement product or parts/1 year parts & labour
HEIRLOOM Towel Warmers (Genesis Nero, Studio 1 Noir)
  • 5 years replacement product or parts/1 year parts & labour
HEIRLOOM Accessories (Studio 1 Noir, Centro Nero,Universal)
  • 5 years replacement product or parts
TOILETS & IN-WALL TOILET SYSTEMS
GEBERIT Sigma8 Inwall Cistern
  • 15 years replacement product or parts/1 year parts & labour
Inwall Cisterns
  • 10 years replacement product or parts/1 year parts & labour
Toilet Suites (Cisterns & Vitreous China Toilet Pans)
  • 10 years replacement product or parts/1 year parts & labour
Toilet Inlet & Outlet Valve Washers
  • 1 year replacement product or parts
Toilet Suite Button Assembly & Flush/Access Plates
  • 1 year replacement product or parts
Geberit Mechanical Flush/Access Plates
  • 3 years replacement product or parts/1 year parts & labour
Geberit Inlet & Outlet Valve Products
  • 3 years replacement product or parts/1 year parts & labour
Toilet Seats
  • 1 year replacement product or parts

 

WARRANTY CONDITIONS

Decina offers a comprehensive extended warranty on all products. Decina warranty applies only for defects which have arisen through faulty workmanship or materials and does not apply to products which have been altered or modified by external parties, are not installed in accordance with installation instructions by a qualified tradesman or damage which occurs through misuse, accidents, neglect or harsh environmental conditions. The warranty EXCLUDES damages discovered AFTER installation. When goods are received they should be checked for damage or faults and any claims lodged with photographic evidence, within 48 hours.

Decina’s warranty liability covers replacement product or credit to equal value of the purchase and EXCLUDES any consequential damage occurring from the products application or use. It is the installer’s responsibility to remove and replace the product; a contribution may be given of up to $500.