FIENZA BRAND WARRANTY

BRAND WARRANTY

Category Domestic Warranty Commercial Warranty

CABINETRY
    • Cabinets (MDF only)
    • 5 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Australian Made Cabinets (MDF only)
    • 10 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Australian Made Cabinets Drawer Runners 
    • Lifetime replacement parts or product, 1 year labour
    • Lifetime replacement parts or product, 1 year labour
    • Handles, Hinges, Legs & Other Drawer Runners
    • 5 years replacement parts
    • 1 year replacement parts
    • Glass Doors & Mirror Doors
    • 1 year replacement parts
    • 1 year replacement parts
    • InvisiCab® (Structure Only)
    • 7 years replacement parts or product
    • 1 year replacement parts or product
    • InvisiCab® (Hinge & Components Only)
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    VANITY TOPS
    • Vitreous China
    • 5 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Poly-Marble
    • 5 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Australian Made Cultured Marble
    • 5 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Cast Stone Solid Surface
    • 5 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Engineered Quartz Stone
    • 5 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Hardwood Timber
    • 1 year replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Concrete
    • 2 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    MIRRORS
    • Bevel Edge & Pencil Edge Mirrors
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    • Australian Made Mirrors
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    • Framed Mirrors
    • 3 years replacement parts or product
    • 1 year replacement parts or product
    • LED Mirrors
    • 5 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    BASINS
    • Vitreous China
    • 5 years replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Cast Stone Solid Surface (Structure Only)
    • 25 years replacement parts or product, 1 year labour
    • 25 years replacement parts or product, 1 year labour
    • Cast Stone Solid Surface (Finish Only)
    • 5 years replacement product or repair, 1 year labour
    • 5 years replacement product or repair, 1 year labour
    • Concrete
    • 2 years replacement parts, 1 year labour
    • 1 year replacement parts, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    SINKS
    • Stainless Steel (All)
    • 25 years replacement product, 1 year labour
    • 10 years replacement product, 1 year labour
    • PVD Coloured Sinks
    • 3 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Granite Sinks
    • 7 years replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Fire Clay Ceramic
    • 5 years replacement product, 1 year labour
    • 3 years replacement product, 1 year labour
    • Laundry Stainless Steel
    • 25 years replacement product, 1 year labour
    • 10 years replacement product, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    TOILETS
    • Vitreous China
    • 5 years replacement parts or product, 1 year labour
    • 3 years replacement parts or product, 1 year labour
    • R&T Cisterns (Tanks & Frames)
    • 5 years replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • R&T Cisterns (Valves)
    • 3 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • R&T Flush Button Plates
    • 2 years replacement parts or product
    • 1 year replacement parts or product
    • Geberit Cisterns (Tanks & Frames)
    • 15 years replacement parts or product
    • 15 years replacement parts or product
    • Geberit Cisterns (Valves)
    • 3 years replacement parts or product, 1 year labour
    • 3 years replacement parts or product, 1 year labour
    • Geberit Flush Button Plates
    • 3 years replacement parts or product
    • 3 years replacement parts or product
    • Seats, Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    BATHS
    • Acrylic Gloss White (Shell Only)
    • 10 years replacement product, 1 year labour
    • 10 years replacement product, 1 year labour
    • Acrylic Matte White (Shell Only)
    • 1 year replacement product, 1 year labour
    • 1 year replacement product, 1 year labour
    • Acrylic Bath Frames & Legs
    • 5 years replacement parts, 1 year labour
    • 5 years replacement parts, 1 year labour
    • Resin Stone (Structure Only)
    • 25 years replacement product, 1 year labour
    • 25 years replacement product, 1 year labour
    • Resin Stone (Finish Only)
    • 5 years replacement product or repair, 1 year labour
    • 5 years replacement product or repair, 1 year labour
    • Cast Stone Solid Surface (Structure Only)
    • 25 years replacement product, 1 year labour
    • 25 years replacement product, 1 year labour
    • Cast Stone Solid Surface (Finish Only)
    • 5 years replacement product or repair, 1 year labour
    • 5 years replacement product or repair, 1 year labour
    • Concrete
    • 2 years replacement parts, 1 year labour
    • 1 year replacement parts, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    MIXERS (Excluding Floor Mounted & Coil)
    • Ceramic Disc Cartridges
    • Lifetime replacement parts or product, 15 years labour
    • 15 years replacement parts or product, 5 years labour
    • Mixer (Structure Only)
    • Lifetime replacement parts or product, 1 year labour
    • 7 years replacement parts or product, 1 year labour
    • Finishes - Chrome
    • Lifetime replacement parts or product, 1 year labour
    • 7 years replacement parts or product, 1 year labour
    • Finishes - PVD
    • 10 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Finishes - Electroplated
    • 5 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Finishes - Baked Lacquer
    • 1 year replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    FLOOR MOUNTED & COIL MIXERS
    • Ceramic Disc Cartridges
    • Lifetime replacement parts or product, 1 year labour
    • 15 years replacement parts or product, 1 year labour
    • Mixer (Structure Only)
    • Lifetime replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Finishes - Chrome
    • Lifetime replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Finishes - PVD & Electroplated
    • 5 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    3-PIECE TAPWARE
    • Ceramic Disc
    • Lifetime replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Tap & Outlet (Structure Only)
    • Lifetime replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Finishes - Chrome
    • Lifetime replacement parts or product, 1 year labour
    • 15 years replacement parts or product, 1 year labour
    • Finishes - Electroplated
    • 5 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Finishes - PVD
    • 10 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product, 1 year labour
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    SHOWERS
    • Heads & Arms (Structure Only)
    • Lifetime replacement parts or product
    • 7 years replacement parts or product
    • Rails (Structure Only)
    • Lifetime replacement parts or product, 1 year labour on Twin Showers
    • 5 years replacement parts or product, 1 year labour on Twin Shower Rails only
    • Hand Pieces (Structure Only)
    • Lifetime replacement parts or product
    • 1 year replacement parts or product
    • Flexible Hoses
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    • Finishes - Chrome
    • Lifetime replacement parts or product
    • 5 years replacement parts or product
    • Finishes - PVD & Electroplated
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Accessories & Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    HEATED TOWEL RAILS
    • Structure Only
    • 15 years replacement parts or product, 1 year labour
    • 7 years replacement parts or product
    • Electrical
    • 5 years replacement parts or product, 1 year labour
    • 2 years replacement parts or product
    • Finishes - Chrome
    • 15 years replacement parts or product, 1 year labour
    • 7 years replacement parts or product
    • Finishes - PVD
    • 10 years replacement parts or product, 1 year labour
    • 5 years replacement parts or product, 1 year labour
    • Finishes - Powder Coated
    • 2 years replacement parts or product, 1 year labour
    • 1 year replacement parts or product
    ACCESSORIES
    • Structure Only
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Finishes - Chrome
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Finishes - PVD & Electroplated
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product
    BATH OUTLETS
    • Structure Only
    • Lifetime replacement parts or product, 1 year labour
    • 7 years replacement parts or product
    • Finishes - Chrome
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Finishes - PVD & Electroplated
    • 5 years replacement parts or product
    • 1 year replacement parts or product
    • Spare Parts
    • 1 year replacement parts or product
    • 1 year replacement parts or product

     

    CABINETRY* Does not include door and drawer adjustment, or cabinets damaged by water leaks or burst hoses. 

    SINKS* Excludes general wear and tear from daily use. 

    TOILETS* Excludes parts subject to wear and tear such as rubber seals. 

    MIXERS* Excludes parts subject to general wear and tear such as O-rings, washers, and jumper valves. 

    FLOOR MOUNTED & COIL MIXERS* Excludes parts subject to general wear and tear such as O-rings, washers, and jumper valves. 

    3-PIECE TAPWARE* Excludes parts subject to general wear and tear such as O-rings, washers, and jumper valves. 

    SHOWERS* Excludes parts subject to general wear and tear such as O-rings, washers, and jumper valves. 

    HEATED TOWEL RAILS* Excludes general wear and tear from daily use. 

    BATH OUTLETS* Excludes parts subject to general wear and tear such as O-rings, washers, and jumper valves.


    Terms & Conditions:

    • Installation is acceptance of goods. If the product is incorrect or damaged, It must be notified in writing before installation.
    • It cannot offer warranty/replacement products after the incorrect or damaged product has been installed.
    • Proof of purchase is necessary to claim. Photos may be required.
    • The warranty only applies to the original owner and is not transferable.
    • It will not be liable for any loss or damages caused by a defective product, only the product itself.
    • Product must be installed by a licensed tradesman. Failure to do so voids warranty.
    • Product must be installed according to manufacturer’s instructions. Failure to do so voids warranty.