MERCIO BRAND WARRANTY
BRAND WARRANTY
Mercio Pty Ltd offers warranty terms that extend the basic requirements. Different product types carry different warranty periods and conditions. This warranty guide is for the products used in domestic residential building. For commercial warranty terms, please contact our sales representative.
Warranty Guide Mercio products
| Product | Warranty Period |
| Toilet Suites & all vitreous china cisterns and pans | 10 year product replacement 1 year parts and labour |
| Toilet seat cove | 1 year product or parts replacement |
| Water inlet and outlet valve | 2 year product replacement |
| Components | 1 year product or parts replacement |
| In-wall cistern | 5 year product replacement 1 year parts and labour |
| Vitreous China basin / Vanity top | 7 year product replacement 1 year parts and labour |
| Product | Warranty Period |
| Acrylic bathtub | 10 year product replacement 1 year parts and labour |
| Solid surface bathtub | 10 year product replacement 1 year parts and labour |
| Bathtub Components | 1 year product or parts replacement |
| Product | Warranty Period |
| Vanity Cabinet | 5 year product replacement 1 year parts and labour |
| Side & Mirrored Cabinet | 3 year product replacement 1 year parts and labour |
| Plain Mirrors | 1 year product replacement |
| Polymarble and stone vanity top | 7 year product replacement |
| Vanity Components | 1 year product or parts replacement |
| Product | Warranty Period |
| Handmade sink | 7 year product replacement 1 year parts and labour |
| Pressed sink | 3 year product replacement 1 year parts and labour |
| Laundry sink & cabinet | 3 year product replacement 1 year parts and labour |
| Sink accessories | 1 year product or parts replacement |
| Product | Warranty Period |
| Tapware range | 7 year on ceramic cartridge 3 year on product replacement 1 year parts and labour |
| Bathroom accessories | 5 year product replacement 1 year parts and labour |
| Hand shower and Head shower | 3 year product replacement 1 year parts and labour |
| Shower rails and arm | 3 year product replacement 1 year parts and labour |
| Bath spout | 3 year product replacement 1 year parts and labour |
| Shower screen | 2 year product replacement 1 year parts and labour |
| Shower accessories & parts | 1 year product replacement or parts |
1. The benefits presented by this warranty are in addition to any other rights and remedies you may have under a law in relation to the goods to which the warranty relates. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
2. Mercio Pty Ltd will not accept claims against this Warranty where the following conditions are found to exist:
(a) Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the Plumbing Code of Australia AS3500 and ABCB guidelines
(b) The goods have been installed by a licensed Plumber but not correctly Installed
(c) The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/ or adjustments to the goods after installation have not been carried out by a licensed plumber
(d) Claims against faulty cistern valves, and seals will be rejected where after-market sanitising additives have been introduced into the toilet cistern tank, rather than to the toilet bowl
(e) Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used
(f) Claims against vitreous china product faulty dimensions or glazing imperfections (that are permitted within AS1976 - Vitreous China used in Sanitary Applications). It is permitted that vitreous china products will vary up to +/- 5mm on any surface and be acceptable products due to the unique conditions of the product’s manufacturing process
(g) The brand name, rating plate or the serial number has been removed, or any other details on the products have been removed or rendered illegible
(h) The product has been subjected to misuse, abuse accident or lack of care
(i) Damage is caused by a foreign object put into the product or by reason of its use for purposes other than that for which it was delivered
(j) The repair has been made or attempted by the purchaser
(k) Fair wear and tear, any accident or act of God
(l) Unable to produce proof of purchase of the goods including the date of purchase and where the goods have been installed.
3. If a product needs to be replaced within the warranty purchase period, the new product to be installed will continue the warranty based on the original invoice date only.
4. Mercio Pty Ltd accepts no liability pursuant to this warranty for any costs or consequential damage or economic loss whether direct or indirect, to any person or property, arising from breakdown or failure of these products or any part thereof, and no responsibility is to be implied or accepted over and above the replacement value of the products.
5. A call out fee of $150 plus G.S.T will be incurred for a service call that has been made where:
(a) The service call has been registered, and the customer was not present at the agreed address
(b) The products were not installed as per manufacturer guidelines
(c) The products have been tampered or obstructed with in any way to hide a malfunction or a deliberate act
(d) There is no fault to be found in the products to be inspected.
6. Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a product. Such claims will require a site-call by Mercio Pty Ltd representative who will evaluate the claim. A further inspection by an insurance representative may also be required before a claim can be determined.
7. This warranty is given by Mercio Pty Ltd and no other person or organisation is authorised to vary its provisions and conditions.
Note: It is the installer/consumers responsibility to ensure:
1. The product has all its components.
2. Product is not damaged before installation.
3. They are happy with their purchase.
4. Required maintenance is performed.