POSEIDON BRAND WARRANTY

BRAND WARRANTY

 

Warranty (Domestic Use)

Category Warranty Period  Warranty Details
Ceramic Basins 10/1 Years
    • 10 Years replacement parts or complete product-1 Year Labour
Internal System (Valves) 2/1 Years
    • 2 Years replacement parts - 1 year Labour
Seat and Hinges, Flush Pipes, Button, Other Parts 1 Year
    • 1 Year replacement parts or complete product- 1 Year Labour
In-wall Cistern 5/1 Years
    • 5 Years replacement parts - 1 Year Labour
Vanities (Cabinet) 10/1 Years
    • 10 Years replacement parts or complete product on PVC cabinet-1 Year Labour
    • 1 Year replacement parts or complete product on MDF cabinet
Legs, Runners 3 Years
    • 3 Years replacement parts-1 Year Labour
Shaving Cabinet (Mirror Doors) 1 Year
    • 1 Years replacement parts or complete product -1 Year Labour
Acrylic Bath 5 Years
    • 5 Years replacement on bath shell
Laundry Tub and Cabinets Sets 5/1 Years
    • 5 Years replacement sink
Wastes 1 Year
    • 1 Year replacement parts
Mixer 5/1 Years
    • 5 Years replacement parts or complete product - 1 Year Labour
Shower Heads & Arms, Bath Outlets, Shower Rails 1/1 Years
    • 1 Year replacement parts or complete product - 1 Year labour
Accessories, Shower Hoses, Pop Up Wastes, Floor Grates, Channels, All Others 1 Year
    • 1 Year replacement parts or complete product

What's not covered under Warranty

  • Improper functioning of product due to incorrect installation
  • Damage due to incorrect installation
  • Damage due to accident
  • Damage due to secondary transit or handling
  • Improper care and cleaning
  • Alterations to original product
  • Inappropriate use and/or abuse of item/vandalism

Important note about Warranty Glaims

Poseidon will provide supportive after sales and service or replacement of any product which, as a man-made item, may develop a production issue with the material component. However, the function and installation of the product is the responsibility of a licensed plumber. It is the responsibility of the licensed installer to inspect for damage prior to installation. No claims for damage/error/unsuitability will be considered after installation. Fabricators and Joinery must inspect product before installation for damage from handling or dimensional variation in manufacture. Undermount basins must be removable. If you have a functional problem with your product(s), which is not related to the material and product you should contact the licensed installer in the first instance. If your installer fails to return and you still require on-site attendance for minor adjustments or to check the product, a service fee will apply. Proof of purchase is required for all Warranty claims.

Warranty Policy for Commercial Project Developments

Range Warranty Detailed Comment
Ceramics 3/1 Years
    • 3 Years replacement parts or complete product-1 Year Labour
Internal System (Valves) 1 Year
    • 1 Year replacement parts - 1 year Labour
Seat and Hinges, Flush Pipes, Button, Other Parts 1 Year
    • 1 Year replacement parts or complete product- 1 Year Labour
In-wall Cistern 3/1 Years
    • 3 Years replacement parts - 1 Year Labour
Vanities (Cabinet) 5/1 Years
    • 5 Years replacement parts or complete product on PVC cabinet-1 Year Labour
    • 1 Year replacement parts or complete product on MDF cabinet
Legs, Runners 1 Year
    • 1 Year replacement parts-1 Year Labour
Shaving Cabinet (Mirror Doors) 1 Year
    • 1 Year replacement parts or complete product -1 Year Labour
Acrylic Bath 3 Years
    • 3 Years replacement on bath shell
Laundry Tub and Cabinets Sets 1 Year
    • 1 Year replacement cabinet
Mixer 3/1 Years
    • 3 Years replacement parts or complete product - 1 Year Labour
Shower Heads & Arms, Bath Outlets, Shower Rails 1 Year
    • 1 Year replacement parts or complete product - 1 Year labour
Accessories, Shower Hoses, Pop Up Wastes, Floor Grates, Channels, All Others 1 Year
    • 1 Year replacement parts or complete product